We apologize that your purchase was unsatisfactory…
We will gladly issue a refund with the following
requirements:
We must receive your Return
Request within 7 Days of receipt of merchandise
You MUST email info@kellynishimoto.com for an RA # (return authorization) or
call 323.664.2600 for an RA # over the phone.
Merchandise must be
UNWORN and returned in its original condition.
You understand that you
are responsible for all shipping charges unless fault lies on Kelly Nishimoto... in which case you will receive a credit in the same form in which you paid.
Please state
in the email or on the phone why you are requesting a refund...
All Returns
must be received in our offices within 10 days of the issued RA#.
You have
several return options. The least expensive is USPS flat rate box. Please
insure your return. Again, we are not responsible for lost or stolen merchandise,
or merchandise damaged in transit. If something goes wrong with the delivery of
your return, a claim with the shipping company must be made and reimbursement must
be paid by them.
Once we receive your return, we check for the following
before a refund is issued:
Soiled or worn Pant Leg
Bottoms
Deodorant Stains
Foreign Odors
Soiled Crotch Areas
Altered or Cut
Merchandise
Perfume Smells or Scents from
being Worn, Laundered, or Dry-Cleaned
Your RA # must be clearly written on the return package or Return
will NOT be accepted. Shipping charges will NOT be refunded.
Customer is responsible for properly shipping merchandise
back. We are not responsible for lost or stolen merchandise, or merchandise that has been damaged in transit.
Please Address Returns
to:
Kelly Nishimoto - Returns
RA# 09-0628-01 (example)
3191 Casitas Ave. Suite 154
Los Angeles, CA 90039
**PLEASE NOTE**
All items are produced in small quantities in Los Angeles, CA
USA, to ensure the highest quality merchandise reaches our customers. Because
of these small production runs, there may be slight variations in colors,
fabric, & fit.
Coupon Codes
If you mistakenly forget to enter your valid Coupon Code at the
time of checkout, you may call or email our offices within 24 hours and we will
correct your order total. Your correction may appear as a refund. All Refunds
should appear on your credit card statement within 7-10 business days. If you are purchasing more than 4 items, a
better price may be authorized if you call and place a phone order through our
office (323.664.2600).
Shipping, Processing,
Handling
Orders are generally processed and shipped within 48 Hours after
receiving your order. However, there are exceptions. If you order on a Friday
after 4 pm, your order may not be seen by our staff until the following Monday
morning…and therefore shipped on that Wednesday. If you receive a shipping
conformation email after 4 pm…your order may not ship until the following
business day. Holidays, Bad weather, out-of-stock items, and other unforeseen
mishaps could also cause delays in shipping your order
UPS Ground & USPS Flat Rate Boxes usually arrive within 4
business days after the package is shipped.All others should be self explanatory.
Customer Reviews
We often offer our customers a Free Gift when a positive
customer review is left on our shopping site. Free Gifts sent for these
customer reviews are done at our leisure and when product is available. If more
than 1 positive review is made, an upgraded gift may be sent at the digression
of Kelly Nishimoto.
